Shipping policy

Effective date: 15 October 2026.

We deliver orders within Poland, through DPD. Delivery is free for orders of PLN 300 or more. Orders below PLN 300 incur a delivery charge; we show the exact cost before you place your order. The threshold applies to lamp orders reaching this value; a separate purchase of a filter or small parts below PLN 300 incurs a delivery charge. Available delivery methods are shown at purchase. A collection point or parcel locker can only be selected if the store offers that option for the particular order.

Our standard lamps are made after ordering, in catalogue variants. We usually dispatch orders within 2–3 working days of payment. The maximum dispatch time is 10 working days from payment, unless we expressly agreed a different time with you before purchase. Working days are Monday to Friday, excluding Polish public holidays.

This period covers preparation and dispatch of the parcel. DPD’s transit time is additional. Unless we have agreed another time for handing over the goods, we do so without delay and no later than 30 days after the contract is concluded.

If we expect dispatch to take longer than usual, or a delay occurs, we will tell you the reason and expected date. Notification alone does not change the binding deadline or limit your statutory rights.

Prices for store customers are stated in Polish złoty and include applicable taxes. Before placing your order, you see the full amount payable, including any delivery cost. Payments are handled by Shopify Payments and PayPal. Available methods include payment cards, BLIK, Klarna, PayPal, Google Pay and Apple Pay. Availability depends on your device, browser and the provider’s conditions. The applicable methods are shown at payment. The provider presents the terms of your selected Klarna payment before you confirm it. You pay for your order before fulfilment begins.

For consumer sales, we bear the risk of accidental loss or damage to the parcel until the goods are handed to you or a person you nominate other than the carrier. An exception applies if you independently choose a carrier we did not offer. Failure to inspect the parcel with the courier or obtain a damage report does not remove your statutory right to make a complaint.

For payment or delivery problems, email hello@reflective.ooo. Manufacturer information and contact: creman.eu.

Full purchasing rules: Terms and conditions. Our Privacy policy explains how order data is handled, including through BaseLinker and DPD.